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Frequently Asked Question!
All orders are processed within 2-3 business days from our China warehouse (excluding weekends). Standard delivery ranges:u003cbru003e• United States: 7-14 business daysu003cbru003e• United Kingdom: 10-18 business daysu003cbru003eWhile we maintain close oversight of our supply chain, please note that international shipments may experience delays due to customs clearance or logistical disruptions. We recommend contacting our support team at u003ca href=u0022https://mailto:support@brand.com/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003eu003cstrongu003eu003ca href=u0022https://mailto:help@fablepets.com/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003ehelp@purrflux.comu003c/au003eu003c/strongu003eu003c/au003e for time-sensitive orders. You will receive real-time tracking updates once your package is en route.
While we process orders promptly, please contact us immediately at u003cstrongu003eu003ca href=u0022https://mailto:help@fablepets.com/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003ehelp@purrflux.comu003c/au003eu003c/strongu003e – we’ll do our best to update your details before shipment.
For pet health safety, we accept 30-day returns of unopened non-furniture items for defects/shipping errors only. Used items, crates u0026amp; furniture are final sale. No size/color exchanges.u003cbru003eAfter 30 days? Email u003cstrongu003eu003ca href=u0022https://mailto:help@fablepets.com/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003ehelp@purrflux.comu003c/au003eu003c/strongu003e.u003cbru003eUsed products are destroyed to prevent cross-contamination.
Our team at u003cstrongu003eu003ca href=u0022https://mailto:help@fablepets.com/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003ehelp@purrflux.comu003c/au003eu003c/strongu003e is ready to assist you with any issues – we’ll get you sorted promptly!
• u003cstrongu003eFree shippingu003c/strongu003e on all orders over u003cstrongu003e$50 USDu003c/strongu003eu003cbru003e• u003cstrongu003eLoyalty membersu003c/strongu003e get unconditional free shipping at u003cstrongu003eAmbassadoru003c/strongu003e tieru003cbru003eu003cstrongu003eFor heavy/bulky items (EU/US):u003c/strongu003eu003cbru003e✓ Free shipping for packages under u003cstrongu003e30 lbs (13.6 kg)u003c/strongu003eu003cbru003e✓ Surcharges may apply for oversized items (e.g., cat trees, large crates)u003cbru003eu003cemu003eFor detailed regional rates:u003c/emu003e [View Full Shipping Policy]
Your order may ship in multiple packages due to weight limits (tracking links auto-emailed). Same-day orders usually ship together. Most deliveries arrive at your door, though some locations may require post office pickup.u003cbru003eu003cstrongu003eNeed help?u003c/strongu003e Contact us for:u003cbru003e✓ Missing item verificationu003cbru003e✓ Additional tracking numbersu003cbru003e✓ Delivery exceptions